Advice Direct Scotland is a non-governmental organization which offers a wider range of services to the citizens of Scotland. The NGO advises about services such as electricity, water, healthcare, tax however they also cover issues surrounding housing issues, neighborhood issues and family issues.
Advice Direct Scotland uses innovative omni-channel technology to enable their customers to engage with the services by phone, SMS, web chat, email, online and through social media. Their comprehensive knowledge base makes significant use of Artificial Intelligence and machine-learning to ensure the information they provide is always relevant and up to date.
zen8labs signed the contract with the digital side of Advice Direct Scotland to help improve their digital presences and the services they offer to clients.
